Harvey Survivors Critical of Texas Governor/FEMA’s Disaster Response Plan

Within the weeks immediately after Hurricane Harvey, thousands of Texans lingered in emergency shelters, small coastal communities scrambended in revive electritownand full neighborhoods sat swamped with moldy mounds of hoemployinginnards.


As greater than partone million families sought disaster relief aid and damage estimates surpassed the $100 billion mark, the Federal Emergency controlAgency worried that it did not have the potential handyle what was quickly becoming the los angelesrgest hoemployingrecovery attemptin American history, in line with Gov. Greg Abbott’s office.

So, Abbott tasked the state’s General Land staleice with a role that typicallyfalls to FEMA: running short-term hoemployingcoursesfor Harvey victims. That undertaking includes everything from lining up contractors for minor upkeepto securing trailers for displaced families.

Abbott, Texas Land Commissioner George P. Bush and FEMA officials touted the unprecedented arrangement so that you can rewrite the nation’s disaster response playbook.

“we’re energized by the chance,” Bush told lawmakers in October.

But six months after Harvey slammed the Texas coast as a elegance4 hurricane and dropped historic rainfall on large swaths of the state, that duringitial public optimism has crashed against the actuality of toiletking to re-engineer an already-byzantine means of having disaster aid to hurricane survivors.

staffin Rockport repair waterfront condominiums damaged by Hurricane Harvey on Feb. 22, 2018. Eddie Seal for The Texas Tribune

greater than 890,000 families sought federal disaster aid within the three months after Harvey hit — including greater than 40,000 who needed short-term hoemployinghelp. Yet greater than 100 days after Harvey’s landfall, the overall Land staleice had provided short-term hoemployingto fewer than 900 families.


And by the point the GLO contacted greater than 33,000 families for the quick-term hoemployingassistancethey sought, those Texans had made other arrangements. lots officials fear an untold selection of people live in moldy, unrepaired homes.

the brand new process was delayed from the start: Abbott didn’t tell Bush’s office concerning the plan until 1ninedays after the storm’s Aug. 2fivelandfall — and at some point before the governor and FEMA officials publicly unveiled it.

Federal records recommendthat state officials almaximumimmediately had concerns that hiring and coaching the required personnel will require overtime.

“this system probably didn’t commenceas quickly as any folkswould have liked, however it’s new,” FEMA coordinating officer Kevin Hannes told The Texas Tribune.

The state-led plan was raising alarms from federal officials to boot. the dep. of Homeland Security’s Office of Inspector General said in a Sept. 2nine“controlalert” that because FEMA still hadn’t developed policies and procedures for the disaster recovery efforts, officials in hard-hit communities were forced to develop hoemployingplans themselves on a “disaster-by-disaster basis.”

“the factorisn’t anybody really understands how FEMa pieces,” Rockport Mayor C.J. Wax said at a Texas Tribune event in October. “while you do not know the way they work, then how can they perceivewhat our needs are?”

Six months after Harvey caused an estimated $200 billion in damage, greater than 8,000 Texans remain in hotel rooms and another 2,000 households have received temporary housing, this type ofs mobile housesand trailers. About 5,000 families are becoming fundamentalemergency upkeepdone to their housesduring the GLO, at the same time as30,000 others await such work to be complete.

Lawmakers grilled Bush concerning the quick-term hoemployingcoursesat a hearing in Corpus Christi days before Christmas. He pointed to fivechokepoints he said his office and FEMA were working to triumph over. But he also portrayed their efforts as a learning process in order to have long-term benefits.

“we expect we’ll have a stylel for temporary hoemployingfor the following storm,” he said.

That brought little comfort to officials within the coastal towns still scrambling to rebuild hotels and reopen damaged businesses in time for the tourism season that couldmake or break local economies.

“That’s important, but that puts my citizens because the guinea pigs,” Wax said.

Port Aransas Mayor Charles Bujan estimates that his town, where as much as 8five%of the houses and virtually eachbusiness sustained Harvey damage, might be about 40 %of the best way through its recovery.

With spring break simplyweeks away, the anxiety is growing in Bujan’s town.

“when you have 50,000 people are availableto town, wlisted here are they going to eat at, wlisted here are they going to stick?” said Andrea Gallegos, who manages an area RV park. “but once they do not come, how are we going to pay our bills?”

Neighborly Support

As state and federal officials struggle to get prior to the huge task in front of them, spontaneous networks of neighbors and charities have stepped in, buoying displaced Texans struggling to not wander away amid the collision of Mother Nature and American bureaucracy.

In Rockport, a frigid December rain thumped tarps, tents and trailers scattered across a wooded 3.fiveacres of los angelesnd simplyoff Farm to Market Road 3036. For months after Harvey rocked Aransas County’s beachfront communities, dozens of displaced families camped here, at what’s officially referred to because the Rockport Relief Camp at the north finishof town.

That number isn’t anyw right down to a few dozen people. however the camp remains the staging ground for donated pieces— from clothes and blankets to diapers and baby formula — that routinely get matched with residents who lost virtually everything they own.

“there are such a large amount of individuals in Rockport at this time living in a single room because that is where where the roof doesn’t leak quite as bad,” said Sam McCrary, who owns the los angelesnd on which the camp sits.

The 46-year-old’s catering or event business on the town, the Mermaid Kitchen, was destroyed by the storm. however the home she bought simplymonths earlier sustained little greater than shingle damage. McCrary received updates about her town’s extensive damage as she sheltered in Nacogdoches and choosed to displayher land that into the city’s lifeline.

“I contacted everybody I knew and said, ‘Hey, that is what i’ll do, sfinishme a fewmoney,'” she said this week.

After raising $5,000 in 24 hours, McCrary returned home three days after the hurricane came ashore with a travel trailer filled with bottled water, food, chainsaws and shovels — “Anything shall we call to mind that we knew people were going to wish immediately,” she said.

Within days, McCrary was serving meals to hundreds of individuals an afternoon. She estimates the choice of individuals stopping by for meals peaked at about 1,100 at one point. Before too long, people were encouraging her to run for mayor. She considered it. Then she thought again.

“i couldaccomplish more with what I’m doing here than i will be able to at townHall,” she said. “Out here I’m a toiletse cannon. I do regardless of the hell i want to.”

Crash Course in FEMa professionalcedures

When a organicdisaster strikes anywhere within the U.S., the 3 federal agencies that primarily oversee and distribute hoemployingrecovery money are the Small Business Administration, the united states Department of Hoemployingand concrete progressionand FEMA.

Gov. Greg Abbott announced thon the state’s General Land staleice would oversee short-term hoemployingneeds almaximumthree weeks after Hurricane Harvey. Abbott told the state agency concerning the plan at some point before the announcement. Marjorie Kamys Cotera for The Texas Tribune

The SBa professionalvides ownerslow-interest loans of as much as $240,000 to fix damaged housesand replace destroyed non-publicproperty and vehicles. gency approved greater than $1 billion worth of loans within the first two months after Harvey.

HUD oversees long-term recovery efforts that come with restrikingdestroyed housesand rebuilding damaged roads and government buildings. to this point, Texas is about to receive $fivebillion in HUD disaster relief aid. it is going to also receive a still-undetermined cut of $90 billion in disaster relief that Congress approved earlier this month, to be split’stween states and territories impacted by hurricanes and wildfires last year.

FEMA’s chief goal has traditionally been to offer short-term relief, including everything from hotel rooms and money for minor home upkeepto trailers where people can live until they receive government grants or save enough to rebuild at their very own.

Turning that job over to the Texas General Land staleice required state staffers to get a crash course on FEMa professionalcedures and regulations. Then the GLO needed to barter contracts with a number of entities, from FEMA itself to local governments to personcontractors who would commencerepairing houseswith minor damage.

it isuntransparenthow much the ramp-up period delayed getting Harvey victims into trailers, mobile housesor apartments — or how the choice of Texans currently living in or looking ahead to short-term hoemployingcompares to the six-month anniversary numbers of previous storms.

As thousands of Texas families remain displaced, the GLO is alin a positionengaged on a brand new disaster response handbokAbbott and Bush have promised. however the history of yank disaster response is suffering from unheeded recommendations.

a fewmost efficientpractices that grew from previous storms — including a recommendatidirectly to have government partnerships and vendor contracts in place before a disaster strikes — don’t have anyt been for Harvey.

“it kind of seems like any event tlisted here are lessons to be learned, after which we relearn them after each event,” said Brittany Eck, a spokeswoman for the GLO.

Local officials around the battered Coastal Bfinishhave fiercely criticized the Harvey response plan, which they blame for months-long delays in helping their displaced residents. however their ire isn’t aimed toward Abbott or the GLO. Instead, it isvirtually all interested in FEMA.

“they may have really well set you as much as fail,” Bujan, the Port Aransas mayor, told lawmakers in December.

Coastal Residents Weigh Whether to stick or Go

In Port Aransas, Andrea Gallegos, who lives and works on the quay Beach RV Park, can rattle off myriad hurdles she and her neighbors have faced in getting federal or charitable aid after Harvey tore through this Gulf Coast beach town.

Andrea Gallegos surveys damage to the quay Beach RV Rekind office in Port Aransas, greater than three months after Hurricane Harvey damaged the building. Gallegos lives and works on the RV park. Brandon Formby / The Texas Tribune

Even employinga maiden name as opposed to a married name on paperwork can gum up the method, she said.

“it islovelydesperate down here,” Gallegos said.

After being turned down for Red Cross assistance and an SBA loan, Gallegos was still waiting to listen to about her FEMA application greater than three months after the attention of the hurricane slammed into closeby Rockport. Gallegos said she needed to onlyify to the agency why her mailing adclothewas a post office box. or even after she explained, six weeks passed without a appahireprogress on her application.

“it isrepetitive, silly stuff to sweep you off,” she said. “i feel whon they’re looking to do, that is almostthe purpose, is to get you to only surrender.”

Harvey shredded Gallegos’ mobile home, which her family bought after selling their spacein San Antonio in order that they couldlive full time within the ir favorite holidayspot. Gallegos said she received simplyenough insurance money to repay the phenomenal debt at the destroyed home, but not enough to make a down payment on a replacement.

Luckily, she said, an area nonbenefitnamed housesfor Displaced Marlins gave her family $5,000 for a brand new mobile home. The charity was formed after Harvey and originally aimed to boost $400,000 to shop for mobile housesfor two0 families. By early this month, it had raised almaximum$1 million and helped 48 families.

together with her family in a brand new home, Gallegos’ worry turned to the remainder of the city. The typhoonshuttered such a lot of industriales that lots of her friends now not have jobs. Others did not have homes. Many had alin a positionscattered to start out new lives in places from North Texas to California.

“it issuch as you ‘re looking to run a tourist vacatidirectly town on 10 percent, if that,” Gallegos said.

But despite demolition crews tearing down damaged restaurants and hotels empty with the exception of construction workers, Gallegos said she and her family are staying.

“you’ll be able to’t simplywalk clear of an entire town,” she said.

‘We do not have a Clue’

State and federal officials have said it for months: For the recovery to succeed, it is going to wish to be locally driven. But up and down the Texas coast, mayors and county commissioners from the toughest-hit spaceshave repeatedly complained to state lawmakers about not gaining access to FEMa knowledge that maytell them what number of houses within the ir towns were damaged and what number of people were given or denied federal assistance.

“We do not have a clue,” Fulton Mayor Jimmy Kendrick testified at a committee hearing in December. “we will be able to’t inform you what number of individuals live here at this time.”

as a result of federal privacy law, FEMa standardly won’t offersureknowledgeto other agencies until their workersobtain a undeniable level of security clearance. and plenty of small communities that bore the brunt of Harvey’s winds do not have technology complicatedenough to store and shieldsuch a lot sensitive data— or the resources had to quantify and track the type of in intensitydamage Harvey unleashed.

“an area touch townlike ourselves, you do not have that expertise,” said Bujan, the Port Aransas mayor.

Meanwhile, the GLO’s agreement with FEMA prevents state workersfrom sharing the datathat local leaders are requesting.

“we will be able to’t exactly percentagethe standards in which applicants are being declined,” Bush, the los angelesnd commissioner, told lawmakers when asked why millions of families were denied assistance.

at the same time asBush’s agency can’t percentagethe reason why, it knows what number of people in each community were denied short-term aid, and that in order to assist local leaders quantify what quantity of money they’ll desirefrom HUD’s long-term recovery grants, said Eck, the GLO spokeswoman.

“in order that may be datathat, if we weren’t involved on this process, we do not have,” Eck said.

the los angelesck of knowledge hasn’t been local officials’ only source of frustration. At state legislative hearings, public events and that in interviews, they have got portrayed the FEMA aid application process as confemployingto people alin a positionliving with the tension of displacement and correctty loss.

San Patricio County Judge Terry Simpsdirectly told state lawmakers in November that turnover among FEMA staffers compounds the confusion.

“The faces staychanging, and while you get a brand new face, you are going to get anythingdifferent,” he said.

GLO staffers began recognizing slowdowns within the disaster aid process because the y learned a fewnd that implemented FEMA’s short-term hoemployingprograms, Eck said. as an example, one hoemployingrepair program’s damage threshold was preventing many Harvey victims from qualifying, and Eck said the the agency successfully got the edge lowered so more people would qualify.

Other hurdles haven’t been as straightforwardto triumph over. Eck said helping renters has proven trickysince they do not qualify for mobile houses(because they do not own property on which to place them) and locallandlords have resisted offering apartments to displaced people because one of the maximumfederal coursesprohibits them from running background checks on applicants.

“We found it was not a well-liked option,” she said.

‘it isOverwhelming’

Mario and Rosemary Zamorano are glad to be back in Rockport after Harvey forced them away, althoughthey do not want to be living in a mobile home. But after the estimate to rip down their place came in between $8,000 and $16,000 — it is a complete loss as a result of in intensityroof and water damage — they did not even attempt to figure outthe price of exactly rebuilding.

“while you commencethrowing around numbers like that, it isoverwhelming,” said Rosemary Zamorano, a three6-year-old mother of 5.

Their plan now’s to have Mario Zamorano, who works in construction, tear down what he can when he is not taking other jobs helping neighbors rebuild their very own residences, then hope to save lots of enough to rebuild.

“He has to work,” Rosemary Zamorano said. “We still have bills. It doesn’t come easy. we need to live everyday.”

it can be months or years before Texans just like the Zamoranos know in the event that they qualify for long-term hoemployinggrants.

After months of living with relatives in Corpus Christi, they were some of the basicfamilies in Texas to receive a mobile home through a brief-term hoemployingprogram thon the overall Land staleice is overseeing. Shortly after, they got a trip from Melania Trump, Karen Pence and a bevy of presidency officials and reporters who toured the Coastal Bend’s devastation.

Rosemary Zamorano wasn’t thinking about hosting the horde of officials, but she hoped it maybring attentidirectly to the continued pgentleof the townand their neighbors who’re still looking ahead to helpance.

“We’re grateful and thankful because we’re home now in a warm place, but what a fewll of the opposite individuals who’ven’t for whatever reason been capable of get the assistance they want?” Rosemary Zamorano said.

When Harvey struck, she said, “People all over the place the arena necessity to assist, but once the stories are gone, that prevents to boot.”

Earlier this month, Rockport celebrated a huge milestone: the five hundredth reopening of a business that closed after Harvey. That leaves about 800 establishments still closed. But business leaders are pushing to get 500 more businesses up and running before the top of the summer tourism season.

This season, they’re promoting Rockport as a spot where visitors may benefit from the beach and assistancefellow Texans muck out houses and hang drywall in shuttered stores. They call it voluntourism. McCrary, who started the relaxation camp, isn’t anyw getting her land that in a positionto host church groups and Boy Scout troops who plan to go to the townthis summer and assistancewith the recovery.

“If everybody did that, simplythink how a lot better the arena can be,” she said.

Up and down the coast, optimism is growing as more open and businesses come again in time for the tourists. Still, it can be years before life looks love it did before Harvey.

“it is not doubtlessto be one hundred pc,” said Bujan, the Port Aransas mayor. “it couldnot be. That’s simplyimpossible. simplymaking it nearly as smartas you’ll be able to, that is the toughest thing I’m having to take care of at this time.”

This story was produced partiallynership with the Ravitch Fiscal Reporting Program on the CUNY Graduate School of Journalism.

Chris Essig and Morgan Smith contributed to this story.

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